Frequently Asked Questions
Everything you need to know about our premium gear and services.
What is the NOMATIC Lifetime Warranty?
We stand by the quality of our products. Our lifetime warranty covers manufacturing defects in materials and workmanship for the lifetime of the product. If your bag fails due to a defect, we will repair or replace it.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any applicable customs duties, taxes, or import fees required by their local government.
How should I clean and maintain my NOMATIC bag?
We recommend spot cleaning your bag with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals, as this can damage the waterproof coatings and materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for qualifying purchases.